An “episode of care” is a phrase that means different things to different people. To providers and health care administrators, it is the services provided to a patient over a period of time for a particular condition. For patients, it is their unique experience with the health care system. This experience often happens after a sobering diagnosis. They are often frightened and confused by the health care system they now have to navigate - an often unfamiliar and intimidating environment.
At Remedy, we seek to be fully responsive to the patient’s needs and to recognize that Care Teams, including our own employees, are interacting with these patients at their most vulnerable moments. We take this responsibility seriously and constantly remind each other that the patient is someone’s mother, father, sister, brother, friend or relative.
Success in managing episodes of care depends on the collaboration and cooperation of multiple providers, often working in separate organizations or practices. While Remedy creates system platforms and mobile linkages to facilitate this collaboration, it is still the responsibility of providers to use the tools available to promote care coordination.
Care Teams are the key to succeeding in this new paradigm of care coordination. Physicians and other provider on each team must understand their obligations to each other, follow agreed upon protocols and pathways, and take actions that are mutually determined to advance the patient’s recovery. Because Remedy’s episode management platform provides real-time linkages between providers, we make it easy for them to track a patient’s progression and to be accountable to one another.
We believe that episode programs will only succeed if we structure contractual and financial relationships with and between providers that are fair and equitable. All of our programs treat Care Teams as partners who benefit from the success of our episode programs. At the same time, we seek to structure contracts with employers, health insurers and government programs that are responsive to their needs for affordability and quality.